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Return & Refund Policy

DELIVERY, WARRANTY, EXCHANGE & REFUND

1. Delivery is quoted between 3 to 5 working days for Peninsular Malaysia & 3 to 10 working days for Sabah & Sarawak, depending on location within Malaysia and with whom your order is shipped through. This excludes items that are not in stock at the time of order or pre-order item

2. Tracking number will be given once items are ready to ship out

3. All items sold are not exchangeable unless there is damage. Before shipping, we will make sure the items are in good condition

4. If goods are found wrong or to have a major fault as a result of manufacturing defect, faulty or missing parts, you must contact us as soon as possible within 5 days upon receive of item

5. Please whatsapp detailed pictures or videos as evidence for the complaint for our review and investigation to +60175468789. We will then work out the best way to rectify this with zero or minimal cost to our customers

 

Return & Exchange Policy

We want you to be completely satisfied with everything you purchase from Little Edenia, so if for any reason you wish to return the product to us you can do so :
 Return item must be within 5 days of your receiving your order.
– Return item must be unused, in its original packaging, unopened and ready for resell conditions.
– NO Cash Refund, Refund only accept for product exchange with same value.
– Item returned without proper packaging, dirty, installed or used will NOT be entertain.
– Shipping charges for returned are borne by customer

 

Faulty Products

Little Edenia takes pride in supplying quality products. If goods are found to have a major fault as a result of manufacturing defect, you must contact us as soon as possible. We will then work out the best way to rectify this. Little Edenia reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.